Pharmacy on Web

PHARMACY ON WEB REFUND & RETURNS POLICY

You may return any unopened item, which is still in its original packaging to Pharmacy on Web for an exchange for another product or, full refund under special circumstances. We can process returns and refunds only for items purchased from within SEVEN days of receipt of your order (as recorded by the courier). Please ensure goods for exchange arrive in good condition, as items that cannot be resold will not be exchanged or refunded.

We will meet all your rights under the Consumer Guarantees Act. We are not obligated to refund items unless they are defective or damaged Items that are returned more than SEVEN days after delivery and/or, are unable to be resold as new, or are missing parts cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days.

A full refund will be given If the return is being made as a result of our error.

A credit card refund can take up to 7 to 10 working days to clear from major banks before appearing in your credit card statement. This is a result of the banks policy as we release your refund immediately as indicated by the details we have sent back you.  

Please note we can only refund shipping cost if the return is a result of our error as defined by the manager of Pharmacy on Web. We will not refund shipping cost if you have changed your mind or if the order has "FREE shipping".

If you have allergy or hypersensitvity to a certain product or ingredient(s) please check with us before ordering. We cannot refund a product which has been open and used. Please contact the manufacturer, it is at their own discretion if they will issue a refund.

Please contact our Customer Service team to see if the matter can be resolved before returning any goods for exchange or refund. This may save you unnecessary shipping costs.
Phone:(09) 620 8671

Contact us online

Please ensure that you enclose your proof of purchase (receipt or packing slip).

Please ensure that all goods are wrapped securely and appropriately to minimise damage on delivery. This is important, as goods that are unable to be resold will not be exchanged.

Return To:
Pharmacy on web
1250 Dominion Rd
Mt Roskill,1041
Auckland
New Zealand 

Undelivered goods because of incorrect shipping address

Customers and especially on international orders, it is very important that you double check your shipping address during registration process and on the invoice after you make a purchase, please also supply us with a working phone number. If your order has arrived at your destination but the courier cannot deliver your goods because:

1.You incorrectly gave us a wrong shipping address and we cannot contact you by phone.

2. You have moved premises

At our discretion, we will refund your payment on the following conditions:

a) That the goods have been returned to us at your own expense in a saleable condition.

b) That you wait until we have received the goods before processing your refund.

c) That you accept a 15% re-stocking fee plus any tax incurred by us from New Zealand Customs for the returned shipment.

For further information please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Loyalty Club

• Loyalty club does not apply to Prescription medicines.
• Shipping and handling fee is excluded from the total.
• Once you have use your voucher on an order, that order will not be eligible for addition to your loyalty club. This means your total becomes Zero again until you reach $200 on future orders. 
• Loyalty club terms subject to change without notice.

Web Site Terms and Conditions of Use

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Pharmacy On Web's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Pharmacy On Web's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pharmacy On Web at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on Pharmacy On Web's web site are provided "as is". Pharmacy On Web makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pharmacy On Web does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Product Descriptions and Pricing errors: We endeavour to make sure the display prices and product descriptions is accurate and absolutely correct but occasionally human errors do occur for which we apologised. In such case we reserve the rights to correct the price and product description as necessary on the item(s) purchased. A full refund will be issued immediately should you disagree with the amended price and or description and your order cancelled. 

4. Limitations
In no event shall Pharmacy On Web or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pharmacy On Web's Internet site, even if Pharmacy On Web or a Pharmacy On Web authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on Pharmacy On Web's web site could include technical, typographical, or photographic errors. Pharmacy On Web does not warrant that any of the materials on its web site are accurate, complete, or current. Pharmacy On Web may make changes to the materials contained on its web site at any time without notice. Pharmacy On Web does not, however, make any commitment to update the materials.

6. Links
Pharmacy On Web has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pharmacy On Web of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications
Pharmacy On Web may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to Pharmacy On Web's web site shall be governed by the laws of the State of New Zealand without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.